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  • How far in advance should I book your services?
    As soon as the planning for your event/celebration begins! One month in advance is ideal, this allows ample time to acquire requested colors, create acrylic or wood signage, secure any rentals, and to provide our best work. We will accept short notice request if scheduling allows, be prepared to be flexible with colors and props, as it's not always possible to source stock and book rentals with our vendors with last minute request.
  • How does the booking process work?
    Once you've submitted an inquiry, you can expect to hear from us within 48 hours. Depending on the details you've provided on your inquiry submission, we may ask for your theme, inspiration photos, and photos or videos of the space to be decorated. We're also available to do a walk-through of the venue/location. The more details we have, the better we're able to design the perfect decor install. After we've determined your overall budget and decor set-up, you will receive an invoice that will provide the details for your balloon decor, installation, any rental or custom items, and delivery/removal. If you accept the quote, a non-refundable 50% deposit is required to reserve your date and time. Be mindful, your date is not secured until deposit has been received. After your deposit is received, we will provide a mock-up which will allow you to have a visual of your desired install. If at any time you have any questions/concerns feel free to reach out and will be happy to assist in any way we can.
  • What is your cancellation policy?
    Clients may cancel, however deposits are non-refundable as this covers the cost of materials, time and labor that have been provided prior to the week of the event. If cancellation is requested within seven (7) days of the event, we cannot guarantee a refund as the bulk of our labor is executed within that timeframe, and we will have already begun utilizing the dedicated materials we purchased to customize your installation. In the event that we have to cancel (in the case of serious illness, accident, or worse), we will refund both the deposit and any additional payments made on the balance.
  • How much time is needed for installation?
    The more time we have the better as it will allow us to provide the quintessential look you envisioned! If there's an opportunity to set up the day before, would be even better, if another event isn't scheduled. We do understand most venues tend to limit setup time. Realistically there would need to be at least two (2) hours to complete a standard install to ensure the best possible decor and attention to detail.
  • What if there's bad weather?
    The week before your event, we will reach out to confirm the details, including the event address and our arrival time. If the weather forecast is not favorable to your outdoor event, we will request your alternative plans at that time. If your event will be outdoors, we highly recommend having a plan in place for inclement weather as our crew does not provide service in rain, snow, or temperatures above 85-degrees. We cannot provide refunds in the event of inclement weather when no alternative plans have been made.
  • Do you offer backdrops, props, and marquees?
    We offer an array of backdrops and props such as grass wall/sequins backdrops, neon signs, stands to name a few. We also have several local vendors whom we work with to ensure we can execute the vision for your celebration. Once we have completed the booking process and selected your design, your props will be included on your invoice as part of our package.
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